Frequently Asked Questions
Frequently Asked Questions (FAQ) CornYUMS Gifts & Treats
General Questions:
1. What is CornYUMS?
CornYUMS Gifts & Treats is your go-to destination for premium candy-coated popcorn and puffcorn snacks. We offer two main products: PuffYUMS Candy Puffcorn, a sweet, crunchy puffcorn treat, and PopYUMS Flavorful Popcorn, featuring deliciously coated popcorn flavors.
Product Questions:
2. What is the difference between PuffYUMS and PopYUMS?
PuffYUMS Candy Puffcorn is a soft, puffed corn snack with a sweet candy coating, perfect for those who enjoy a lighter, melt-in-your-mouth texture. PopYUMS Flavorful Popcorn, on the other hand, offers classic popcorn with rich, flavor-packed coatings for a crunchier experience.
3. How should I store PuffYUMS and PopYUMS?
While refrigeration can extend freshness, it’s not required. Store both PuffYUMS and PopYUMS in a cool, dry place, away from heat and humidity. For best quality, consume within 60 days of purchase.
4. Are your products peanut and allergen-free?
Yes, our products are made in a facility that is free from peanuts, tree nuts, and dairy, ensuring they are safe for those with common allergies. Always check the packaging for specific allergen information.
5. Are your products gluten-free?
Yes, both PuffYUMS Candy Puffcorn and PopYUMS Flavorful Popcorn are gluten-free, making them suitable for individuals with gluten sensitivities.
6. Do your products contain artificial flavors or colors?
We prioritize quality and taste, and while some of our flavors may use safe, FDA-approved food coloring, many of our products contain natural ingredients to deliver the best flavor without unnecessary additives.
Ordering & Shipping Questions:
7. How do I place an order?
You can easily place an order through our website at CornYUMS.com. Simply select your favorite PuffYUMS or PopYUMS products, add them to your cart, and proceed to checkout.
8. What are the available shipping options?
We offer standard and expedited shipping through USPS, FedEx, UPS, and Amazon. Estimated delivery times are typically 5-10 business days, depending on your chosen shipping method and location.
9. Can I track my order?
Yes, once your order has been processed and shipped, you will receive a tracking number via email to follow your package's journey.
10. What if I never received my order?
If you haven't received your order within the expected time frame, please contact us at info@CornYUMS.com or call (877) POP-YUMS for assistance. We will work with the carrier to resolve the issue.
11. What if my order arrives damaged or defective?
In the unlikely event your order arrives damaged, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or offer store credit.
Payment Questions:
12. What payment methods do you accept?
We accept Credit/Debit cards, PayPal, and Apple Pay for your convenience. All transactions are secure and encrypted.
13. Can I pay using PayPal without creating an account?
Yes! You can pay through PayPal using a debit or credit card without needing to set up a PayPal account.
Refunds & Returns:
14. Can I return or exchange food products?
For safety reasons, we do not accept returns on food products. However, if your order was incorrect or damaged, we will gladly offer an exchange or store credit.
15. How do I request an exchange for a defective or damaged item?
To request an exchange, email us at info@CornYUMS.com with your order number and photos of the defective item. We will arrange a return or replacement for eligible items.
16. What is the refund policy for non-food items like gift cards?
Non-food items, such as gift cards, are non-refundable. For any issues related to gift cards, please contact our support team at info@CornYUMS.com.
Candy-Specific Questions:
17. Are there any addicting chemicals in PuffYUMS Candy Puffcorn?
Absolutely not! Our PuffYUMS Candy Puffcorn is made with simple, high-quality ingredients like sugar, cornmeal, and natural flavors. While some may joke that our products are "addictive" because they’re so delicious, rest assured they are free from harmful or addictive substances.
18. Are PuffYUMS and PopYUMS vegan-friendly?
Many of our PuffYUMS and PopYUMS flavors are vegan-friendly! Look for the vegan label on our product pages or contact us for a detailed ingredient list if you have specific dietary needs.
19. Do you offer sugar-free or low-sugar options?
Yes! We are in the process of expanding our product line to include sugar-free and low-sugar versions of our popular PuffYUMS and PopYUMS products. Stay tuned for updates and new releases.
20. Can I send CornYUMS as a gift?
Definitely! CornYUMS treats make great gifts for any occasion. You can add a personal message during checkout, and we’ll include a special gift note with your order. We also offer gift cards for easy gifting.
Loyalty Program Questions:
21. Do you have a loyalty program?
Yes! Join our CornYUMS Sweet Rewards Program and start earning points on every purchase. Redeem your points for exclusive discounts, early access to new flavors, and special birthday surprises. Visit CornYUMS.com to sign up.
22. How do I check my loyalty points?
Log into your CornYUMS account on our website, and your loyalty points balance will be visible under your account dashboard.
Miscellaneous Questions:
23. Where are you located?
We are proudly based in Vallejo, California, in the heart of candy and wine country.
24. Do you offer wholesale or bulk ordering options?
Yes, we offer bulk ordering and wholesale options for special events, businesses, and corporate gifts. Contact us at info@CornYUMS.com for more details.
25. Are you active on social media?
Yes! Follow us on Instagram, Facebook, and TikTok for the latest product updates, promotions, and behind-the-scenes fun at CornYUMS.
Have a question that wasn’t answered here? Reach out to us at info@CornYUMS.com or call (877) POP-YUMS. We’re here to help!
