Frequently Asked Questions

Frequently Asked Questions (FAQ) - Puffey's Candy Puffcorn

 

  1. What is a Puffey?

    Puffey's is a corn snack, resembling popcorn, but made from cornmeal and baked.

  2. Do I need to keep Puffey's cool?

    No, while refrigeration extends freshness up to a year, it's not necessary.

  3. Why are they called Puffey's?

    Beyond refrigeration benefits, they're hailed as the quintessential candy snack of the 21st century - popular, superior, awesome, and the cream of the crop.

  4. Where are you located?

    We're situated in the heart of candy and wine country, Northern California, Bay Area, Solano County.

  5. When will I receive my order?

    Orders typically arrive within 5-10 days, contingent on your chosen shipping method.

  6. What do I do if I never received my order?

    Please contact us promptly, as your satisfaction is of utmost importance to us.

  7. What do I do if I received a defective order?

    Notify us immediately, providing photos if possible. We'll arrange a replacement promptly.

  8. How do I make changes to an order I've already placed?

    Feel free to reach out via phone or email. If not yet shipped, changes are possible; otherwise, additional charges may apply.

  9. Does Puffey's have any peanut products in it?

    No, Puffey's is prepared in a facility free from peanut and milk products.

  10. What is the return policy?

    Please visit our legal terms of use page on the website for full details.

  11. What are the shipping options?

    We ship via Amazon, FedEx, USPS, and UPS for your convenience.

  12. How do I cancel my orders before making a payment?

    Log into your account, go to your Shopping Cart, and proceed to either make a payment or cancel your order. Note that refunds are not possible once payment is verified.

  13. How long will it take for my order to arrive after I make payment?

    Expect delivery within five (5) to ten (10) working days upon payment verification. For any delays, contact us for order status confirmation.

  14. How do I make payments using PayPal? How does it work?

    PayPal offers a seamless online payment process. During checkout, you'll be directed to the PayPal website. Complete the necessary details for efficient payment processing. Following successful payment, a payment advice is generated for your order on CoolPuffs.com.

  15. What are the payment methods available?

    Currently, we accept Credit/Debit cards and PayPal payments.

  16. Can I pay using PayPal without a PayPal account?

    Absolutely! While a PayPal account is beneficial, it's not mandatory. Simply use any supported Debit/Credit card for a hassle-free transaction.

  17. What happens if there's been a delivery mishap to my order? (Damaged or Lost Delivery)

    We take such matters seriously. Please retain any affected samples and provide photo proof along with your D.O (Delivery Order) for investigation. Refer to our policy for specific cases.

  18. Are there any addicting chemicals in Puffey's Candy?

    No, Puffey's Candy is crafted with care and dedication to the art of candy making. It's all about keeping our customers happy. While some affectionately call it "Candy Crack Corn" in jest, rest assured, it's purely made with love and sugar. Enjoy responsibly!